Innovative Automation’s Houston office this morning at 8:45 a.m. reports that rain and wind are picking up but sales and service calls continue. Here’s the view from the dashboard of sales rep Nick Roeder’s car. Stephen Weatherly, sales manager of IA’s Houston shop, was headed out to a sales call at Mission Foods and two...
What shows up in the breakroom this morning? A cookie basket. turns out, a prospective employee who had interviewed with Tim Mueller sent the basket as a token of his appreciation. Maybe he knew that Innovative sends cookie baskets to many of its new customers as part of a welcome pack. Looks like we might...
When someone mentions American Airlines, Ford and Yahoo, what comes to mind? What about Southwest Airlines, Honda, and Netflix? The first group frustrates me with their repeated questionable decisions and poor PR after the poor decisions. The last group is bleeding edge on whatever they do and it’s FUN to be a customer of theirs. I’d much...
In June, Yaskawa said it shipped its 10 millionth AC drive since 1974 of production. Raw math says that’s about 300,000 drives shipped per year, but the uptick is much more dramatic than that. Here’s a look at how the demand for Yaskawa AC drives ramped up over the past three decades. Click on the image (above) for a closer look at this...
Let’s face it. Nobody likes orders that don’t ship on time. We hate it, our customers hate it. Our goal is 100 percent on time shipments, but from time to time stuff happens. We put ourselves in our customers’ shoes and thought: “Would I rather call in and find out why my order is late...
Innovative already offer technical services for maintenance and repair of manufacturing machines, but we haven’t really push-marketed the fact. Co-workers Britt and Jamie have been working on some logos. Here’s the latest iteration. Both Britt and Jamie have a hand in the design of our line cards and other printed material. If you’re in the...
If you are an engineer or an expert service technician for automation machinery, you really should consider joining Team Innovative. Our mission is to provide legendary customer service and products, like Yaskawa, Wago, Parker, Omron, ABB and Schmersal. In the meantime, from time to time Michael (top left) will take up a collection, head to...
We rejuvenate as a staff at Innovative Automation every few months. Last week at our summer meeting, we refocused our efforts on continuing our legendary customer service for the rest of 2008 and beyond. Every morning, we remind ourselves about our focus on customers and customer service. And in order to perform such service on a daily...
Products
Services
Technologies
About IIDM
© 2024 Innovative IDM. All rights reserved.
