24/7 Weekends and Holidays

Problem:

The Friday before July 4th weekend, the customer’s 400HP DC motor control died on an extruder. It was a tough weekend to find available repair techs or parts. Why is it that breakdowns always happen on weekends and holidays?

Our Solution:

I-IDM had a 400HP drive in our local warehouse and shipped it via courier Friday night. The retrofit job began Saturday morning and included fitting the drive into the existing enclosure and programming it to work with the machine’s existing control logic.

The Result:

I-IDM’s team completed the repair and troubleshooting over the holiday weekend. When the plant employees returned after the July 4th holiday weekend, the extruder was operational, and the customer had only lost a partial day of production.