Dinner Interrupted? Common Theme for IIDM Field Service Techs

When a client’s Pipe Extruder Machine went down on a Thursday, our technicians wasted no time rushing to repair it.

The machine was used to line large pipes with rubber that sell for up to $8,000 each. Every hour the machine was down, the company lost serious money.

When they chose to call Innovative IDM, it didn’t take our technicians long to get the machine back up and running.

Technician Lonnie Gillilan was out with his wife on a Saturday when fellow technician Jeff Smith called him to help with the machine. Within the hour, Lonnie was geared up and driving to Oklahoma to get the client back in business.

The two worked tirelessly and stayed overnight, replacing multiple components of the foreign machine when they found the problem ran deeper than expected.

“It was a Seimens PLC and a Seimens HMI, which are not the easiest components to work with,” Lonnie recalled. “We did repair them though. It was difficult but we don’t give up. We will not quit until it’s fixed.”

By Monday, the machine was once again lining pipes with rubber, Lonnie was headed home and the client was left smiling.

Our customers swear by our service, made possible by our dedicated team of customer support and field personnel who make up Innovative IDM: The Home of LEGENDARY customer service. — Robert Dominguez