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Customer Success Stories

Customer Success Stories

Services & Technologies

PLC Whisperers

PLC Whisperers

Problem: The customer’s CPU battery failure caused the PLC to lose its program. The customer did not have a digital backup of the program. The production line was down, and there was nobody onsite capable to reprogram the PLC. Now what? Our Solution: I-IDM techs reconstructed the original PLC program from the customer’s long-ago archived...

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Local Project Support

Local Project Support

Problem: The aging thermoform machine suffered from an inoperable Allen-Bradley servo controller and servo drive. Both were obsolete and couldn’t be repaired. Even worse, the OEM quoted an exorbitant price to upgrade the machine to modern product specifications. Our Solution: I-IDM retrofitted the aging machine with a modern Omron machine controller and new Yaskawa servo...

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Turnkey Repair & Install

Turnkey Repair & Install

Problem: A steel mill planned to restart production after economic conditions had mothballed it for several years. The incoming maintenance team was unfamiliar with the machines they had inherited. The overall operation of the plant was in question. Our Solution: Fortunately, I-IDM had serviced the mill several times before it closed, so our techs were...

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Fix One, Fix Many

Fix One, Fix Many

Problem: The petroleum coke processing plant was plagued by an aging controls system. Replacement parts were nowhere to be found. Each increasingly frequent failure resulted not only in idle workers but also the obligation to pay fees for waiting ships clogging the ship channel. Our Solution: I-IDM was hired to retrofit the controls system with...

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Our team works with your team

Our team works with your team

Problem: The customer acquired pipe mill machinery in Houston and wanted it moved to Ft. Worth. The machine controllers were made overseas and there was no available documentation since the internal functions were kept proprietary. This added additional complexity to the ensuing startup. Our Solution: I-IDM was hired to take the lead on the move,...

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24/7 Weekends and Holidays

24/7 Weekends and Holidays

Problem: The Friday before July 4th weekend, the customer’s 400HP DC motor control died on an extruder. It was a tough weekend to find available repair techs or parts. Why is it that breakdowns always happen on weekends and holidays? Our Solution: I-IDM had a 400HP drive in our local warehouse and shipped it via...

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